By submitting your information, you are leaving This Old House and will be connected with partners of Home Service Quotes, who may contact you with information related to your inquiry.
Written by Brenda Woods Updated 06/28/2024
Brenda Woods is an accomplished writer and managing editor with more than two decades of publishing experience. She has spent over 10 years covering home services and home improvement projects. Brenda supports her team in evaluating dozens of home service providers, surveying and speaking to hom…
Being a homeowner requires a lot of maintenance and upkeep. To keep your home running smoothly, you need to keep an eye on the major household systems you rely on, like your HVAC and plumbing. Air quality is key to a healthy home, and your plumbing breaking down can be a major inconvenience. It’s key that you find the best HVAC and plumbing service for you—a company with reasonable prices, a wide range of services, and a strong reputation.
Unfortunately, companies can vary in terms of quality and the types of service they offer, so identifying the right one can be difficult. The This Old House Reviews Team has created this in-depth Michael & Son review, specifically examining the company’s HVAC and plumbing services, to help you determine if it’s best fit.
Best Customer Service Best Customer Service Best Performance Best Performance Best Energy Efficiency Best Energy Efficiency Best Warranty Best WarrantyAccording to the company’s website, founder Mousa “Mike” Mansour and his wife, Siham “Suzi” Mansour, moved to the U.S. in 1967. After initially working as a union electrician, Mike founded Michael & Son in 1976. Today, Michael & Son specializes in a multitude of home services, including electrical, heating and cooling, and plumbing.
| Pros | Cons |
|---|---|
| Extensive range of HVAC and plumbing services | Few details on repair services |
| Home Care Program | Limited service area of three states |
| North American Technician Excellence-certified technicians | |
| Additional services like remodeling, restoration, and disinfection |
Michael & Son’s technicians offer a selection of central AC services and ductless AC services.
The technicians at Michael & Son offer different types of furnace services and heat pump services:
The company offers traditional ductwork cleaning in addition to specialty air purification services:
Michael & Son’s list of plumbing services is extensive, ranging from water heater services to kitchen and bathroom fixture services, water filtration services, gas line services, and more:
Michael & Son offers different programs for certain services, like the Home Care Program. This maintenance program increases your home’s efficiency, saves on energy costs, includes system tune-ups for your entire home, 24/7 emergency service, and discounts on service and repairs.
Michael & Son is very explicit with the costs of each service on its website, including any discounts.
You can find the cost breakdown for cooling services below.
Central AC repairs
Central AC installs
Central AC tune-ups
Ductless AC installs
Ductless AC repairs
Here is a breakdown of Michael & Son’s heating services costs.
Heat pump repairs
Heat pump installs
Heat pump check-ups
Michael & Son’s air quality service costs are below.
Plumbing service costs can be found below, except for waterproofing, which isn’t listed on the website.
Water heater repairs
$1,800 (tank) – $6500 (tankless)
Water heater flush and maintenance
Toilet repairs and installs
$200 (repairs), $500 (installs)
Shower repairs and installs
$250 (repairs), $875 (installs)
Faucet repairs and installs
$200 (repairs), $290 (installs)
Sink repairs and installs
$125 (repairs), $300 (installs)
Garbage disposal repairs and installs
Water softener and filtration system installs
Gas line repairs
Gas line installs
Septic system repairs
Septic system installs
Sump pump repairs
Sump pump installs
Drain clearing and cleaning
Sewer line repairs
Main water line repairs
Main water line replacements
Michael & Son has multiple Better Business Bureau (BBB) profiles, including a headquarters page and pages devoted to individual branches. The headquarters page is not accredited and does not have a rating for the company. However, Michael & Son holds an impressive 4.5 out of 5 stars from customers.
Here is a sample of Michael & Son reviews on the Better Business Bureau.
“Completely satisfied—technician was prompt, professional and thorough on this occasion. Answered all questions and addressed any issues brought to his attention.”
Christian P. said:
“M&S is not interested in doing what a plumbing company is supposed to do. They will rather sell you maintenance plans and appliances insurance. What should have been a $50 fix turned into a $2K estimate and a massive appliance/utilities insurance policy. Luckily my spouse saw the pitch a mile away and showed the guy the front door. We went to Lowes, got the parts and fixed it ourselves.”
We also received a note from a reader on their experience with Michael & Son:
“We have been without heat for over a month due to Michael & Son. Regretfully, we chose Michael & Son to install a new HVAC system to replace our 20+ year old one. After installation, our system did not work correctly, and multiple techs could not solve the issue. After wasting time with techs who had no solutions, one tech told us we needed a new thermostat even though our Nest thermostat worked perfectly with our old system. They wired in a new Ecobee thermostat, which worked temporarily until it overheated…we just want Michael & Son to send a competent tech who can fix the issue they created so that we can have heat.”
We believe Michael & Son is a good choice for your HVAC and plumbing service needs if you live in one of the three states the company services. The company offers an extensive range of services, transparent costs and regular discounts, maintenance program options, and North American Technician Excellence-certified technicians. However, the specific services aren’t broken down on the website with details.
If you have major home systems in need of service, we recommend getting quotes from multiple companies in your area by entering your zip code in the tool below:
